This is from didyouknowfacts.com and every single one of them will ring true with you if you’re still in customer service or worked there for a while. I will have to add a couple more: “If it was a snake it would have bitten me!” when the product they asked for is literally right in Read More…
Category: Customer Stories
Stories about customers
9 Times Customers Crossed The Line
These are from Natureworld.com, there’s a lot more where these came from but these are the best. Lots of bad tippers and reminders that the customer isn’t always right, especially when they leave a mess for a retail employee to clean up. Here’s a tip: Leave a tip We’ve already shown you guys Read More…
Fast Food Customers Whose Expectations Were Too High
This came from didyouknowfacts.com, and while I never worked in fast food, I did get similar customers working in a drug store. Sometimes they’d write a check to Rite-Aid when they were in Longs, or even think they were at the grocery store and ask where the produce is. Also had a customer Read More…
20 Reasons Why Retail Workers Should Quit Complaining
You have the greatest job on the planet! OK, not really. But here’s 20 good reasons why you shouldn’t complain so much. From Matt Gilligan on Friends of Tumblr. If you work in retail, you know the drill. Annoying customers, rude people, ridiculous demands…oh, and dumb bosses! But hey, it’s still the best job Read More…
13 Employees Share the Time a Horrible Customer Finally Made Them Snap
I’m proud to say I’ve never really “snapped” because of a horrible customer. I did have a psycho lady (she was literally mentally ill) who hit me on the shoulder with her cane and I came close to grabbing the cane away from her, but I took a deep breath, stepped back and told her Read More…
Healthy People Are Faking Disabilities To Get A Service Dog
The article below is from Cracked. It tells the story of a girl named “Ashley” who proudly admits that she lies to pass her dog off as a service dog in order to allow her to stay in a “no-pets” apartment complex, as well as take it with her on planes, in hotels and almost Read More…
Woman Returns A Dead Christmas Tree
I’ve seen some people try and return some crazy things in my career, but this one surprised even me. A lady returned her Christmas tree to Costco weeks after Christmas and requested (and was given!!) a refund because it died. Did she expect it to live until next Christmas? Obviously she was Read More…
Terrible Things Retail Workers Said To Customers
This one is from Radbeaver.com, and it’s basically some stories about rude retail employees saying bad things to customers, not the other way around. I have certainly had times where I may have THOUGHT things like this in my head, but would never even consider saying them. I would hope that the people who Read More…
19 Customer Service Fails That Actually Happened
These are all ACTUAL stories from real people at Cracked.com, and I’m sure you’ll find one of them that rings familiar to an experience that you had. For me it’s #18, the time I had a weekend trip planned to San Francisco to see a baseball game with a friend, my flight on Friday Read More…
The Wealthy Don’t Need Free Desserts
Working in retail, I encounter people who lie to get freebies all the time. “I left my coupon at home.” “The item wasn’t put in my bag.” “I didn’t know the sale ended, can’t you make an exception for me?” and so on. I tell myself that they are short on money, perhaps barely getting Read More…