Shoplifting has become a major problem for retail stores. Where I work, they are installing more and more security cases that force the customer to find an associate to unlock the product for them and since there’s less and less associates, a lot of customers are choosing to go elsewhere or shop online. Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
11 Things That Customer Service Workers Don’t Like
After 40+ years in retail, I guess I can be called an expert and I saw this list and it nailed many of the frustrations that retail workers deal with on a daily basis. A side note on #3, I worked for a while in a store that was in a senior citizen community and Read More…
The Best Halloween Candies Ranked
It’s that time of year again!! While Snickers had the crown of the most popular Halloween candy for a long time, there’s a new champion now–can you guess what it is? Which of these is your favorite? I know I’m old now because my favorite (3 Musketeers) isn’t even on the list… Read More…
Fun Things Spotted at the Supermarket
I found this on Dailytimewaste.com (yes, i was wasting time…) and #3 and #4 hooked me to read all of them. #3 is a GREAT idea and I can’t believe #4. Some of the rest aren’t as funny but it’s still worth the read. And if you’re like me, you’re going to laugh at the Read More…
Things That Customer Service Workers Want You To Stop Doing
This is from didyouknowfacts.com and every single one of them will ring true with you if you’re still in customer service or worked there for a while. I will have to add a couple more: “If it was a snake it would have bitten me!” when the product they asked for is literally right in Read More…
Yet Even More Evil Food Packages
Once again, this time from Buzzfeed, here’s a bunch of food packaging that SHOULD be illegal somehow but just isn’t. In some cases it could just be an error in packaging or making the food, but a lot of them are just blatant attempts to misrepresent the product. (3 pepperoni pizza? Cmon.) It’s the same Read More…
Just Some Thoughts on Covid And The Future of Retail
Haven’t posted on here for a while but just wanted to post some observations on how Covid has affected retail in general and what it may portend for the future. One of the effects has been the loss of employees both in retail stores and restaurants. Many of them either left due to fears Read More…
9 Times Customers Crossed The Line
These are from Natureworld.com, there’s a lot more where these came from but these are the best. Lots of bad tippers and reminders that the customer isn’t always right, especially when they leave a mess for a retail employee to clean up. Here’s a tip: Leave a tip We’ve already shown you guys Read More…
Which Size Goes On The Right?
Decades ago when I started working retail, I learned a basic rule of merchandising when building displays or setting shelves–if you have multiple sizes of an item, the larger size goes on the right. So if you have say Listerine mouthwash in 3 sizes, you would merchandise them as follows: 12 oz—-18 Read More…
Fast Food Customers Whose Expectations Were Too High
This came from didyouknowfacts.com, and while I never worked in fast food, I did get similar customers working in a drug store. Sometimes they’d write a check to Rite-Aid when they were in Longs, or even think they were at the grocery store and ask where the produce is. Also had a customer Read More…