I’m not too sure about the first one, Amazon is so damn good at what they do I can’t see them getting challenged but I suppose eventually they will get some chinks in their armor. The second one is already happening where I work and will continue to be a thing for a while. Read More…
Skymall Isn’t Dead After All
A few weeks ago I posted about the death of Skymall, how they were going out of business and depriving us of the opportunity to buy great items like these Orbit Wheels: or these pipe covers: or the ultimate travel pillow. But sadly, they are coming back under new ownership and will be focusing more Read More…
Weird Customer Nicknames
This one is from frisky.com and rings soooo true. I have to admit I had a few customer nicknames as well, although obviously I never wrote them down or used them around anyone. Mine were: The Scarf Lady–a sweet old lady who had Alzheimers and we never knew how she got to Read More…
The Top 5 Craziest Things to Happen at Walmart
These are all pretty amazing, although it’s interesting that this top 5 didn’t include a naked guy walking through Walmart or another naked guy walking through Walmart. Perhaps the fact it happened twice makes it less remarkable than oh, say a guy stabbing his wife to death there. The store staying open after THAT Read More…
The World’s Weirdest McDonalds Locations
Have you been to any of these? I’ve visited the one in Barstow several times, it’s pretty much the halfway spot to Vegas. It is globally recognised as the safe option for any weary traveler who fears the local cuisine may unravel their sensitive stomach. But it transpires that McDonald’s restaurants are not all as Read More…
The Top Rude Retail Customer Behaviors
Are you an ill-mannered customer? Do associates gather after you leave a store to release their pent-up frustrations about your inappropriate behavior? You probably would not know how irritable some customer interactions could be if you have not been on the employee’s end of those theoretical questions. At least one of these actions provided Read More…
11 Of The Best Customer Service Stories Ever
After a lot of examples of crazy customers and bad customer service, here’s some proof there is some good in the retail world. I’ve heard the one about Nordstroms and the tire return before, and it has been validated as a true story. One of my personal favorites happened at a store in what used Read More…
Working On Holidays
The below is from No Help/Not Always Working and rang so true I had to share it. My version usually has been: Customer–Must suck working on (Christmas, 4th of July, etc.) Me–It does, but I get time and a half so it’s not so bad. Voice In My Head–It does, but if I Read More…
There’s Always A Bad Apple in The Bunch
You’d think that a great company like Apple would have stores that are beyond reproach, but apparently that’s not always the case. This is from Gizmodo. Guess maybe where I work isn’t all that bad, no one has traded merchandise for plastic surgery there. Exclusive: Confessions from the Most Corrupt Apple Store in Read More…
First Walmart, Now TJX. Who is next?
On Wednesday February 25, TJX, parent company of the TJ Maxx, Marshalls and Home Goods retail chains announced it is joining a growing list of retailers increasing base pay for hourly employees to $9 an hour. The company follows Walmart, IKEA, Gap and others in moving beyond the federally mandated minimum wage. Walmart has Read More…