The Customer is Sometimes Wrong

       While most of the time we have to abide by “The Customer is Always Right”, there are occasions where customers go so far past the line that even the manager or owner says “I don’t want this person coming back to my business.”  Here’s a couple gems from Thrillist to remind us that Read More…

When Only A Manager Can Help You

The story below is from Retail Hell Underground and is a classic.   There are always a few customers who think that only the store manager can help them, or maybe because they had an issue in another store where a clerk didn’t help them but the manager did, that they are sure it will happen Read More…

The Mustard Guy

      This little gem comes from Thrillist.com    A couple months ago I blogged about customers who are known by their actions rather than by their name, so here we have a story about The Mustard Guy.   I tried to imagine a condiment that would make this story even worse, but I think The Read More…