I have literally seen all of these people in the same day. The Proxy is my favorite, I’ve even had customers say “Talk to her!” when I ask them if I can help them find what they’re looking for. From “It’s a Southern Thing.”
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
Emotional Labor?
A video popped up on my Facebook about a Walmart employee who was being disciplined by his store manager for using his phone on the floor AND being disrespectful to the manager by not responding when he was talked to. While the manager, in my opinion, lacked some people skills in the way he handled Read More…
Amazon Buys PillPack and Drug Chains Start To Worry
Amazon has made their first major move into the prescription business, and the major drug chains are getting nervous. After they bought PillPack last week, the 3 major chains lost 7% (Walgreens and CVS) and 3% (Rite-Aid) on their stock price right off the bat. While it’s still not a certainty Read More…
Walmart Revamps Employee Dress Code
Wow, the retail world is turning upside down. First Walmart gives back a lot of their tax break money to the employees in the form of pay increases, and CVS has now done the same thing. Now, Walmart is doing something else to keep and attract new employees–revamping their dress code. Employees are now free Read More…
10 Grocery Stores Who Are Way Ahead of the Rest of Us
These are some AWESOME ideas being used in grocery stores around the world. Some of them are a bit unusual (a meat vending machine?) and some I’ve seen before (store directories on the shopping cart) but they all show that innovation doesn’t always involve technology, sometimes it’s just good old fashioned human creativity. from rearfront.com Read More…
10 Signs That A “Service Dog” Is Actually A Fake
The service dogs issue just won’t go away, although there is some pushback starting due to so many people abusing the law (or lack of laws) regarding service dogs. You can read previous articles and how I feel about the issue here, here, here, here, here, here, and here but just for reference, iheartdogs.com made a list Read More…
13 Employees Share the Time a Horrible Customer Finally Made Them Snap
I’m proud to say I’ve never really “snapped” because of a horrible customer. I did have a psycho lady (she was literally mentally ill) who hit me on the shoulder with her cane and I came close to grabbing the cane away from her, but I took a deep breath, stepped back and told her Read More…
Some Customers Just Want to Be Left Alone
At the company where I work, like most companies, they place a huge emphasis on greetings and offering help to every customer. While some people appreciate it, more and more customers would rather be left alone, especially younger folks who are tech-savvy. This article from Drug Store News mentions a survey that says a shocking Read More…
Can you have your cake and eat it too?
When CVS went into the pharmacy benefits management (PBM) business it seemed to me to be a conflict of interest–they’re running a business that negotiates and determines how much gets paid to pharmacies. Wouldn’t that be like your cable company also owning the TV stations it controls and deciding how much to charge different cable Read More…
Retail Jargon
Having been around retail for a while, I’m amused at the “jargon” that has evolved over the years and much of it is the same no matter which company you work for. A lot of it might have to do with being politically correct, but it’s amazing how differently they now say something so simple. Read More…