2 Tales of Some Great Restaurant Bosses

  For those of you who have lousy bosses/managers who won’t stick up for their employees, be advised that there are some out there who will.  My #1 rule when I was a manager is that the customer is always right until they attack or belittle one of my employees in a personal manner, and Read More…

Sunday Soapbox–Perceptions Vary

In my new position I work in multiple stores and I often find myself being approached by both managers and clerks to vent or air their opinions about their job and store.  I usually try to stay neutral because it’s really none of my business but I’m always willing to listen because I know there’s Read More…

A Pretty Bad Employee Confrontation

There are times when I’ve had a confrontation with an employee that turned ugly, but it was always in private and usually because the employee didn’t like what they were hearing and turned violent.   This, however, is way beyond that.  How do things get so bad that it literally ends in violence? And to Read More…

Sunday Soapbox: Corporate Visits

Everyone who has worked in retail has experienced the joy of having a visit from an executive, whether they be the company CEO, President, or perhaps an Area Vice President, but generally these are the guys who you always know are coming and are expected to spruce up the store for.    When I ran Read More…