I wish I had thought of this. Manager in a restaurant has a customer who is just plain being a bitch, and instead of bending over backwards, he gave her a gift card to satisfy her and solve the “complaint” the easy way. That happens all the time. The cool part is that he gave her a gift card with no money on it!! She may or may not return at some point in the future and if she does will probably be upset, but he’s already got his response ready and is willing to take that chance. I hereby nominate him for Manager of the Year.