Some Customers Just Want to Be Left Alone

At the company where I work, like most companies, they place a huge emphasis on greetings and offering help to every customer.  While some people appreciate it, more and more customers would rather be left alone, especially younger folks who are tech-savvy. This article from Drug Store News mentions a survey that says a shocking Read More…

Can you have your cake and eat it too?

When CVS went into the pharmacy benefits management (PBM) business it seemed to me to be a conflict of interest–they’re running a business that negotiates and determines how much gets paid to pharmacies.   Wouldn’t that be like your cable company also owning the TV stations it controls and deciding how much to charge different cable Read More…

Retail Jargon

Having been around retail for a while, I’m amused at the “jargon” that has evolved over the years and much of it is the same no matter which company you work for.   A lot of it might have to do with being politically correct, but it’s amazing how differently they now say something so simple.  Read More…

Emotional support peacock can’t fly United

    Just when you think you’ve seen it all.   With all the craziness regarding people bringing fake service animals into retail stores, now someone pushes the envelope even further, by trying to bring “an emotional support peacock” (Never in history have those words been muttered before…) aboard a United flight.     At least Read More…

The CVS Beauty Mark

Hey, CVS is doing something good and it doesn’t appear it’s solely motivated to improve profits.   They are telling vendors that they will no longer accept beauty photos (for ads, in-store graphics, etc.) that have been edited with Photoshop or other programs.  In other words, they want the model to look as they do in Read More…

23 Pics That Prove We’re Being Lied To

These are from Diply.com, and while some of them may make you feel better about recycling, #10 is really disturbing if you buy brand-name underwear.  And in a bit of irony, the article in Diply is titled “23 pics…” but after the first page it changes to “16 pics…” so they were kinda lying too, Read More…