Some Customers Just Want to Be Left Alone

At the company where I work, like most companies, they place a huge emphasis on greetings and offering help to every customer.  While some people appreciate it, more and more customers would rather be left alone, especially younger folks who are tech-savvy. This article from Drug Store News mentions a survey that says a shocking Read More…

Can you have your cake and eat it too?

When CVS went into the pharmacy benefits management (PBM) business it seemed to me to be a conflict of interest–they’re running a business that negotiates and determines how much gets paid to pharmacies.   Wouldn’t that be like your cable company also owning the TV stations it controls and deciding how much to charge different cable Read More…

Emotional support peacock can’t fly United

    Just when you think you’ve seen it all.   With all the craziness regarding people bringing fake service animals into retail stores, now someone pushes the envelope even further, by trying to bring “an emotional support peacock” (Never in history have those words been muttered before…) aboard a United flight.     At least Read More…

Things Every Kid Wanted in Their Easter Baskets

       If you haven’t already put together your Easter basket, here are the basics to make sure your kids are happy.  On the other hand, if you waited until now (It’s already Easter, you nitwit!)  you’re probably going to have a hard time finding all of these things, especially the Cadbury Eggs which Read More…