20 Things We Suspect Customer Service Staff Are Really Doing

Here’s one from the customer’s point of view. I personally believe that #10, #8 and #5 may actually be occurring.

We’ve all been there: You’re working with customer service. You waited 30 minutes to just talk to a human. Then you went on hold. Then they transferred you and waited another 30 minutes for your turn. Then that jerk transferred you. And that’s when you begin to wonder just what the hell is going on on the other end of the line.

We asked our readers to use the power of image manipulation to answer that question and gave money for the best answer. The winner is below, but first the runners-up …

#20.

by Perusse