Here’s one to brighten your day, another story about a manager sticking up for an employee who was abused by a customer.  As a manager I always protected my employees from abuse and on the rare occasions when a customer crossed the line (i.e. insulting the cashier personally instead of the store) I was almost happy to be able to step and ask them to leave.  We have to put up with so much crap from customers as it is, but when they take it too far they get what’s coming to them.