An Open Letter To Customers From A Cashier

     This letter is probably what 99% of the cashiers out there think, the other 1% haven’t been there very long.  I would also add “Please don’t ask if I’m open when my light is clearly on and I’m standing there” and ” Please don’t continue conversing with me after your transaction is complete Read More…

12 Behind-the-Scenes Secrets of Pharmacists

Although I’m not a pharmacist and spent less than 1% of my time behind the pharmacy, with over 40 years of experience I can tell you that all of these are accurate.   “Labor laws don’t apply” seems to be true as I have rarely (if ever) seen a pharmacist leave and take a 15-minute Read More…

Sunday Soapbox–Thank You, or Thank Me?

Over the last few days I’ve visited several retailers (Lowes, Vons and some others) and in almost every case, I noticed something missing at the end of my visit. All the retailers I’ve ever worked for have stressed 3 things, often using acronyms such as GST (Greet, Serve and Thank.)  Broken down, it’s greet the Read More…