When you go to the movies there are multiple reminders to turn your cell phone off so you don’t disturb others. Unfortunately, there’s no such reminder in retail stores. The other day a lady parked herself in the middle of an aisle (with her kid in a stroller, completely blocking the aisle) and had Read More…
Category: Customer Stories
Stories about customers
Maybe You Get Bad Customer Service Because You’re a Bad Customer
One of my favorite series was Justified, and there was a classic line spoken by Raylan Givens, the main character. He said, “If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day, you’re the asshole.“ Truer words were never spoken. Another Read More…
Sunday Soapbox–We Are Not A Playground
OK I freely admit it’s a silly thing, but I have a pet peeve about parents who let their kids run rampant in a store. Whether it be running up and down aisles (and risking a collision with a display or perhaps an elderly customer), picking up toys to play with and sitting on the Read More…
Georgia Teens Ransack a Walmart Caught on Video
This must happen where I work almost every day, because the toy aisle and some other sections do in fact look like they were ransacked by an unruly gang of 50 teenagers. At least this Walmart manager knew it was intentional. The best part is that the ringleader ended up getting Read More…
Sunday Soapbox–Customers And The Backroom
Yesterday was the day before Father’s Day, and like most major holidays, we were busy as hell. There was a crowd all day in front of the greeting card section and a lot of people printing photos and buying assorted goodies for Dad. At the peak of the craziness, with every associate in the store Read More…
Customer Calls The Cops on Himself
We’ve probably all had a customer threaten to call their attorney when they don’t get what they want and occasionally they threaten to call the police as well. For some reason they think this will intimidate us into giving them their refund or whatever they’re unreasonably expecting, but it has the opposite Read More…
Sunday Soapbox–Fake Service Animals
The story below was sent to Publix by a woman who was upset because she was confronted about having her dog in the store. The letter was posted on a great Facebook site, “Entitlement Is Still A Disease“, which I highly urge you to check out. It features stories from whiny customers Read More…
A Delayed Flight for A Good Reason
So after a crazy mom at Walmart telling her son to hit another woman in the face, it’s time for a GOOD customer story again. Here’s one about an airline (not usually famous for good customer service) did the right thing for a customer even though it might impact their business. Read More…
How Not To Teach A Child To Behave in A Store
You hear a lot about “Shoppers of Walmart” and this is a sad commentary on how bad some people can be. The highlight (well, lowlight) of these videos is when the mom actually tells her young son to hit the lady she’s fighting in the face. Great lesson for an 8 year old! Read More…
5 Horrible Things You Learn Working at a Convenience Store
Another great story from Cracked.com, this one is by someone who had the misfortune to work in a convenience store. People often describe my company as “A convenience store with a pharmacy inside” and they’re mostly correct, seeing as how high our prices are. So I can identify with some of these things (especially the Read More…