It’s amazing how sometimes you do something nice for a customer and then they have the audacity to ask for more. Last night this woman shopped our nylon section, which is being re-branded or completely redone because 90% of the items are on clearance from 25-75% off. She brings up about 5 pair to Read More…
Category: Customer Stories
Stories about customers
Instant Karma For A Rude Customer
This is one of the best cases of instant Karma I’ve ever seen. It’s also incredibly sad that people will actually act this way, especially over something as insignificant as their food order. In my store, berating an employee due to their ethnicity, calling them stupid etc. earns you a quick trip out the Read More…
This Guy Nailed It About Working In Retail!! Must Read.
This article is from Alan Henry at Lifehacker and it’s one of the best I’ve ever read about working in retail. I highlighted some of the best parts for you, he especially nailed it about customer entitlement (“I’m the customer, so I’m automatically right and can treat you like crap”) and the part about Read More…
How About A Fake License For Your Fake Service Dog?
More info on the hotly debated topic of service dogs being allowed in stores–apparently there are companies who are “certifying” animals as service dogs for a fee and giving people a “license” for a fee. It’s amazing but people are paying anywhere from $35 to $200 and in some cases it’s a repeating yearly Read More…
Fake “Service Dogs”, Please Keep Out of My Store.
As I’ve blogged about before, some people pass off their dogs as service animals in order to bring them with into stores where they have no business being. Yesterday a customer called me over to show me this loveliness in one of our aisles and guess who had to clean it up. The owner Read More…
Sunday Soapbox–Entitlement Is Still A Disease
If you have Facebook, you should check out the page “Entitlement Is Still A Disease.” There are tons of great threads directed at people who complain on FB pages to companies after having to undergo some HORRIBLE experience, such as not getting the right meal at a restaurant. Then they Read More…
Sunday Soapbox–Learn To Use Your Phone
Several months ago my company made the decision to no longer allow customers to plug their phone into our photo kiosks to print their photos, now they have to download a Kodak app which communicates via Wifi. I certainly understand a customer being reluctant to install any app on their phone (especially an app Read More…
Crazy Customer In McDonalds
This lady needs some help, and I don’t mean by the poor girl behind the counter. If I’m that girl, I probably walk away from her because no way I would have helped her after the abuse she was putting upon the person for no reason at all. Prepare to be disgusted.
Fed Up Walmart Customer Takes Over Register
As retailers continue to cut hours and staff, you’re going to see more and more incidents like this one. Guy waits 20 minutes to get helped in Sporting Goods at a Walmart and then basically takes things into his own hands. I think he would have rung people out if he could have Read More…
Sunday Soapbox–Last Minute Customers
Recently having transferred from a 24-hour store to one that closes at 10 pm, it reminded me of the many times I’ve had to wait for a last-minute customer before closing the store. I remember one in particular that ALWAYS came in 10 minutes before closing and then took her sweet time making decisions about Read More…