Math Challenges

One thing I learned very early in my retail career is that most customers can’t do math.  I remember one time we were writing an ad with Top Ramen on the front page, and we had put in the price as 8 for $1.00.    The District Manager saw it and told us to make Read More…

Can I Get These Ironed, Too?

I’ve asked everyone to share their favorite customer stories and here’s one of mine.   In the very first store that I worked in back in the 70’s, we had a safe in the front of the store (near the registers)  with a big dial in the middle that looked something like this:   So Read More…