I’ve always been amazed at the lengths people will go to in order to scam us somehow. I’ve pretty much seen it all in terms of creativity, but last night I had one that is right up there with the classics. A little background–often times a customer will come up to buy something and Read More…
Category: Customer Stories
Stories about customers
Starbucks employee fired after going off on customer in video posted online
Well, sometimes the customer really IS right and the manager is wrong. Doesn’t happen often, but there are some managers out there who probably shouldn’t be working in customer service. A lot of times situations like this come down to “he said, she said” and the employee usually gets the benefit of the doubt, Read More…
Gwyneth Paltrow living off of food stamps?
The writer of this Business Insider article decided to take the Food Stamp Challenge to see if he could live on them for a week. Gwyneth Paltrow took the challenge as well. Which brings me to the fact that while in my area we don’t see a lot of EBT users (EBT being the food Read More…
Update: Walmart Vagina Thief Story is Bogus, Real Story is More Heinous
Okay so this story is actually BS. It originated either on Empire News or another site similar to The Onion that posts satirical news stories. The sad part is that the woman pictured in the story is actually even more messed up than someone who would steal stuff in Read More…
Why Ritz-Carleton is Successful
So after a bunch of stories about thieves and bad service, it’s time for a GOOD customer service story. I’ve only had the good fortune to go to the Ritz one time but I am not surprised to hear about a story like this: In case you’ve never come across this fantastic tale, the Read More…
The One Item I’ve Never Been Asked For…Until Today.
In a drug store we carry a lot of items that many would consider embarrassing to have to purchase but I have often been asked for them anyway. Hemorrhoid cream, incontinence pads, lice spray, cold sore medication and jock itch cream are among the items that most people would look around for by themselves for Read More…
Annoying Kid Is Handled By Customer
Had to share this little gem. I have to deal with annoying kids (usually older than this one) who are not controlled by their parents all the time. This customer had had enough and decided to take things in their own hands. Approve or no? Comments? https://www.youtube.com/watch?v=WmK0zBeQAzE&feature=iv&src_vid=PgUWr5RSMoU&annotation_id=annotation_3820168213
It’s Great When Customers Step Up
This is me when a customer is being an idiot to me. If you’ve worked in retail you’ve undoubtedly had an abusive customer who was taking out their anger on you for no apparent reason. I’ve had my fair share and even had a lady smack me on the shoulder with her cane at Read More…
Another Great Job By The Karma Truck
Regardless of how you may feel about Chick-Fil-A and their political beliefs, you’ll have to agree that this guy got what was coming to him. It’s one thing to want to express your opinion about a fast food chain’s political agenda, but another thing entirely to intentionally berate an employee who has nothing to do Read More…
Why You Don’t Follow People Out of The Store
This is from a couple years ago, but the lesson remains the same. Do not follow shoplifters or problem customers, especially when they say “If you follow me, I have something in my car for you.” CUSTOMER PULLS OUT GUN AFTER EMPLOYEE WON’T TAKE HER COUPON It seems that every day we hear about the Read More…