Okay well here’s some crazy ass news to start off the week. Target has sold their pharmacy business to CVS and their 1700 pharmacies will be rebranded as CVS. They also will convert their 80 clinic locations to MinuteClinics. Just when you thought there was no one else for CVS to acquire (Longs Read More…
Sunday Soapbox–Fake Service Animals
The story below was sent to Publix by a woman who was upset because she was confronted about having her dog in the store. The letter was posted on a great Facebook site, “Entitlement Is Still A Disease“, which I highly urge you to check out. It features stories from whiny customers Read More…
The 5 Most Baffling Product Recalls of All Time
We get product recalls on a weekly basis. Most of the time they seem to be private label items, which is surprising to me because I remember at Longs they had a very thorough testing program (in fact, I believe one person was responsible for all of them) to make sure the product Read More…
A Delayed Flight for A Good Reason
So after a crazy mom at Walmart telling her son to hit another woman in the face, it’s time for a GOOD customer story again. Here’s one about an airline (not usually famous for good customer service) did the right thing for a customer even though it might impact their business. Read More…
How Not To Teach A Child To Behave in A Store
You hear a lot about “Shoppers of Walmart” and this is a sad commentary on how bad some people can be. The highlight (well, lowlight) of these videos is when the mom actually tells her young son to hit the lady she’s fighting in the face. Great lesson for an 8 year old! Read More…
Prankster Replaces Pet Names With New Labels In Local Pet Store
So there was a guy who made some creative labels for wines in a wine store, and it appears he made have changed jobs and works in a pet store now. More likely, there’s 2 people out there with a great sense of humor. I think I’ve seen a lot of fish Read More…
25 Discontinued Drinks That Need To Be Resurrected
As a retailer I have seen a lot of new drinks come and go over the years. How many of these do YOU remember? Incredibly, I can honestly say I remember all of them except Cisco, Southpaw and Cocaine. Some of these I’m actually surprised to hear are gone, such as Lowenbrau Read More…
California Women Can Soon Go Right To The Pharmacist For Birth Control
So even though I live in California and work in a drug store, this is the first I’ve heard of this. Our company doesn’t always communicate what’s going on in pharmacy to the front store folks. I think this is a good thing, the easier it is to get birth control into women’s hands the Read More…
Perception is Reality
This is SO true. I honestly believe that CVS intends this because they make the font so small on everything except FREE. They also constantly have “Buy 1 get 1 50% OFF!” sales, and of course the 50% OFF is huge, so the customer thinks the product is Read More…
Walmart Adjusts the Thermostat to Warm Worker Relations
So this strikes a familiar chord for me, except instead of needing the thermostat set higher, we need it set lower. My employer has apparently calculated the savings if it has their energy management system crank the temperature up in all 7500+ stores by 1 degree, which doesn’t sound like much until you’re Read More…