I guess drug stores aren’t the only places where customers can be a challenge. Seems like it would be a lot more fun working in an Apple Store though. The customer in #20, however, frequents both establishments as I’ve seen her before…
1. It’s obvious when you have been lying about what happened to your device.
There are sensors all over phones and laptops that indicate if they’ve been opened or have gotten wet. If you lie, you’re just wasting your time.
2. Lines are actually super important, and help keep the workflow going.
Even if someone assumes a problem is an “easy swap” or “quick fix”, making an appointment and waiting in line are necessary .
3. A lot of the “water damaged” keyboards aren’t actually damaged by water.
Just let your mind think of every disgusting bodily fluid imaginable.
5. Many are of pets and random stuff, but not a day goes by when you don’t see some form of nudity…
7. Employees don’t know when the new devices are coming out…
Usually everyone is kept in the dark until it’s officially announced during the keynote speech.
9. It’s gratifying when people put their own personal touch on in-store devices.
An awkward selfie or embarrassing playlist never hurt anyone.
10. A lot of times people lose it when it comes to transferring their data.
They know what they have on their devices.
11. Yes everyone has to upsell Apple Care, and no one likes talking about it any more than customers like hearing it.
However, to be honest it is a good deal.
12. It is pretty cool to tell people if you’re a “genius.”
How cool of a job title is that?
13. …but when you’re not at work you are constantly bombarded with Apple-related questions.
14. There is seldom a time when it’s never not busy.
Regardless of weather or the time of the year, there is usually a line outside before the store even opens.
15. If you ask an employee to hook you up with a discount it probably isn’t going to happen.
Discounts are few and far between, and are only offered to employees at certain times during the year.
16. Few things are as stressful as the launching of a new product…
Long hours, and even longer lines.
17. …but there are also few things as exciting as a launch day.
The crowds, the hype, and the energy make for an electric environment.
18. When people come in with issues regarding their stuff, the problem is usually remarkably easy to fix.”
20. A lot of the customers can be downright rude, abrasive, and make you question humanity.
Some scream, curse, and condescend just to get a device swap.
21. But cool customers, and kick-ass co-workers totally make the job worthwhile.
