It’s been over a month now since CVS Photo’s website was hacked and taken down. Employees will tell you that they are the site is still down and customers are unable to do anything online, and send out orders (for those still in the 20th century that still use film, they have to be sent out to a 3rd party to develop…) are taking longer because they can’t be sent electronically to the store to print any more and instead are being mailed to the store.
I don’t recall of any major company having a website shut down for this long Usually they can get things back up and running within a week. I’m sure by now a lot of folks have discovered that there’s a Walgreens, Walmart, Target and Rite-Aid website to send their photos through, so it will be interesting to see how this impacts CVS’s photo business, as little as it is these days.
Maybe they just need to hire some 13-year old computer geek to fix it. Or maybe he’s the one that hacked it…
We have been made aware that customer credit card information collected by the independent vendor who manages and hosts CVSPhoto.com may have been compromised. As a precaution, as our investigation is underway, we are temporarily shutting down access to online and related mobile photo services. We apologize for the inconvenience and are working diligently to resume service as soon as possible. Your images are saved and you will have access to them once service to CVSPhoto.com is restored. Our in-store photo centers are not affected and remain in service. Film and disposable camera orders are being processed and your CVS/pharmacy will contact you when they are received.
Customers who provided credit card information for transactions on CVSPhoto.com are advised to check their credit card statements for any fraudulent or suspicious activity and to call their bank or financial institution to report anything of concern.
Customer registrations related to online photo processing and CVSPhoto.com are completely separate from CVS.com, optical.cvs.com, cvs.com/MinuteClinic on line bill pay and our pharmacies. Financial transactions on CVS.com, optical.cvs.com, cvs.com/MinuteClinic and in-store are not affected.
Nothing is more central to us than protecting the privacy and security of our customer information, including financial information. We are working closely with the vendor and our financial partners and will share updates as we know more.
For more information, call 1-800-SHOP-CVS.