Have you been to any of these? I’ve visited the one in Barstow several times, it’s pretty much the halfway spot to Vegas. It is globally recognised as the safe option for any weary traveler who fears the local cuisine may unravel their sensitive stomach. But it transpires that McDonald’s restaurants are not all as Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
The Top Rude Retail Customer Behaviors
Are you an ill-mannered customer? Do associates gather after you leave a store to release their pent-up frustrations about your inappropriate behavior? You probably would not know how irritable some customer interactions could be if you have not been on the employee’s end of those theoretical questions. At least one of these actions provided Read More…
11 Of The Best Customer Service Stories Ever
After a lot of examples of crazy customers and bad customer service, here’s some proof there is some good in the retail world. I’ve heard the one about Nordstroms and the tire return before, and it has been validated as a true story. One of my personal favorites happened at a store in what used Read More…
Working On Holidays
The below is from No Help/Not Always Working and rang so true I had to share it. My version usually has been: Customer–Must suck working on (Christmas, 4th of July, etc.) Me–It does, but I get time and a half so it’s not so bad. Voice In My Head–It does, but if I Read More…
There’s Always A Bad Apple in The Bunch
You’d think that a great company like Apple would have stores that are beyond reproach, but apparently that’s not always the case. This is from Gizmodo. Guess maybe where I work isn’t all that bad, no one has traded merchandise for plastic surgery there. Exclusive: Confessions from the Most Corrupt Apple Store in Read More…
First Walmart, Now TJX. Who is next?
On Wednesday February 25, TJX, parent company of the TJ Maxx, Marshalls and Home Goods retail chains announced it is joining a growing list of retailers increasing base pay for hourly employees to $9 an hour. The company follows Walmart, IKEA, Gap and others in moving beyond the federally mandated minimum wage. Walmart has Read More…
Target Called, Your Photos Are Done
As a follow up to the “Walmart Called, Your Photos Are Done” article, here’s some that were actually developed at Target: Does he race barefoot? Two words, mom–Sun. Screen. If that’s a real baby I think that’s child endangerment. Sadly, the way he’s touching the cat is not the worst thing in this photo. There Read More…
Meet America’s most hated retailer
Take a guess. Come on, you’ll only need one. Walmart (WMT), the country’s biggest retailer, is now the most hated place for Americans to shop. The retailing behemoth dropped several ratings points in the American Customer Satisfaction Index, an independent national benchmark of consumer experiences of products and services sold to U.S. Read More…
28 Signs You’ve Worked At A Grocery Store For Way Too Long
Most of these apply to drug stores as well. Actually, almost any store. #1 is only true if the parents can’t control the children. My pet peeve–parents that let their kids play with footballs, playballs and other toys in the middle of an aisle. I’ve tempted to post a sign that says “We don’t Read More…
No Rest for the Working, Why Retail Hours Suck
As brick-and-mortar retail sales continue to decline, employers are struggling more and more to fill their scheduling needs with less and less employees and hours. As a result, it becomes difficult to keep from scheduling people in a way that makes them happy and/or productive. Laws are now being introduced to minimize what we Read More…