Sunday Soapbox–Perceptions Vary

In my new position I work in multiple stores and I often find myself being approached by both managers and clerks to vent or air their opinions about their job and store.  I usually try to stay neutral because it’s really none of my business but I’m always willing to listen because I know there’s Read More…

Karma Does Its Job Again

This is from a guy on Reddit.  I edited it down a bit and there have been similar stories before but it’s always fun to read about Karma having a good day, especially when it’s the stupidity of people that earn it.        My favorite tale of customer service Karma involves me working Read More…

‘Tis The Season …

As most of you may know (okay, maybe some of you don’t), shoplifting is a prevalent, everyday crime committed against retailers on all types. It happens in affluent areas just as it does in the poorer areas of the country. According to NASP (National Association for Shoplifting Prevention, link below) there are approximately 27 million Read More…

Greetings & Salutations !!!

Just a quick hello from a new, occasional contributor.  My name is Randy (the one on the left, in the photo down at the bottom) and my retail pedigree consists of about 30+ years in the industry working within everything from small gas station – minimart to both small and big box retailers.  My primary Read More…