Emotional Labor?

A video popped up on my Facebook about a Walmart employee who was being disciplined by his store manager for using his phone on the floor AND being disrespectful to the manager by not responding when he was talked to. While the manager, in my opinion, lacked some people skills in the way he handled Read More…

Walmart Revamps Employee Dress Code

Wow, the retail world is turning upside down.   First Walmart gives back a lot of their tax break money to the employees in the form of pay increases, and CVS has now done the same thing. Now, Walmart is doing something else to keep and attract new employees–revamping their dress code.  Employees are now free Read More…

Some Customers Just Want to Be Left Alone

At the company where I work, like most companies, they place a huge emphasis on greetings and offering help to every customer.  While some people appreciate it, more and more customers would rather be left alone, especially younger folks who are tech-savvy. This article from Drug Store News mentions a survey that says a shocking Read More…

Retail Jargon

Having been around retail for a while, I’m amused at the “jargon” that has evolved over the years and much of it is the same no matter which company you work for.   A lot of it might have to do with being politically correct, but it’s amazing how differently they now say something so simple.  Read More…

The CVS Beauty Mark

Hey, CVS is doing something good and it doesn’t appear it’s solely motivated to improve profits.   They are telling vendors that they will no longer accept beauty photos (for ads, in-store graphics, etc.) that have been edited with Photoshop or other programs.  In other words, they want the model to look as they do in Read More…

Woman Returns A Dead Christmas Tree

   I’ve seen some people try and return some crazy things in my career, but this one surprised even me.   A lady returned her Christmas tree to Costco weeks after Christmas and requested (and was given!!) a refund because it died.   Did she expect it to live until next Christmas?     Obviously she was Read More…

23 Lies Disguised As Product Labels

  From our friends at Cracked, here’s a list of some things that companies do to deceive you on their label to get you to buy something.   Since I’m trying to eat healthier, I’ve gotten pretty good at reading labels these days, so you won’t see me buying Vitamin Water because it’s “healthy” (#23) and Read More…

Hearing Aids Will Be Sold OTC Soon

Well here’s some good news for us baby boomers, we may soon be able to buy hearing aids in the OTC aisles of your favorite drug store.   A hearing aid category specific to the over-the-counter arena was signed into law in August; all that remains to be created is the regulatory framework.   There is already Read More…