The service dogs issue just won’t go away, although there is some pushback starting due to so many people abusing the law (or lack of laws) regarding service dogs. You can read previous articles and how I feel about the issue here, here, here, here, here, here, and here but just for reference, iheartdogs.com made a list Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
13 Employees Share the Time a Horrible Customer Finally Made Them Snap
I’m proud to say I’ve never really “snapped” because of a horrible customer. I did have a psycho lady (she was literally mentally ill) who hit me on the shoulder with her cane and I came close to grabbing the cane away from her, but I took a deep breath, stepped back and told her Read More…
Some Customers Just Want to Be Left Alone
At the company where I work, like most companies, they place a huge emphasis on greetings and offering help to every customer. While some people appreciate it, more and more customers would rather be left alone, especially younger folks who are tech-savvy. This article from Drug Store News mentions a survey that says a shocking Read More…
Can you have your cake and eat it too?
When CVS went into the pharmacy benefits management (PBM) business it seemed to me to be a conflict of interest–they’re running a business that negotiates and determines how much gets paid to pharmacies. Wouldn’t that be like your cable company also owning the TV stations it controls and deciding how much to charge different cable Read More…
Retail Jargon
Having been around retail for a while, I’m amused at the “jargon” that has evolved over the years and much of it is the same no matter which company you work for. A lot of it might have to do with being politically correct, but it’s amazing how differently they now say something so simple. Read More…
Emotional support peacock can’t fly United
Just when you think you’ve seen it all. With all the craziness regarding people bringing fake service animals into retail stores, now someone pushes the envelope even further, by trying to bring “an emotional support peacock” (Never in history have those words been muttered before…) aboard a United flight. At least Read More…
Amazon opens its grocery store without a checkout line to the public
So a little over a year ago I blogged about Amazon testing a grocery store where you don’t need cashiers and now they have finished testing with just their employees and are opening it to the general public. So now we’ve got shelf-scanning robots at Walmart, self-driving shopping carts, and floor-cleaning robots to replace janitors Read More…
Healthy People Are Faking Disabilities To Get A Service Dog
The article below is from Cracked. It tells the story of a girl named “Ashley” who proudly admits that she lies to pass her dog off as a service dog in order to allow her to stay in a “no-pets” apartment complex, as well as take it with her on planes, in hotels and almost Read More…
The CVS Beauty Mark
Hey, CVS is doing something good and it doesn’t appear it’s solely motivated to improve profits. They are telling vendors that they will no longer accept beauty photos (for ads, in-store graphics, etc.) that have been edited with Photoshop or other programs. In other words, they want the model to look as they do in Read More…
Whole Foods Has Started Losing Its Uniqueness
One of the reasons Whole Foods has been a popular store despite their high prices is that they have a lot of unique brands that you can only find there, and it was those specialty brands that separated them from the rest. But now that Amazon has taken them over, it looks like that’s beginning Read More…