Yesterday was the day before Father’s Day, and like most major holidays, we were busy as hell. There was a crowd all day in front of the greeting card section and a lot of people printing photos and buying assorted goodies for Dad. At the peak of the craziness, with every associate in the store Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
Customer Calls The Cops on Himself
We’ve probably all had a customer threaten to call their attorney when they don’t get what they want and occasionally they threaten to call the police as well. For some reason they think this will intimidate us into giving them their refund or whatever they’re unreasonably expecting, but it has the opposite Read More…
20 Things We Suspect Customer Service Staff Are Really Doing
Here’s one from the customer’s point of view. I personally believe that #10, #8 and #5 may actually be occurring. We’ve all been there: You’re working with customer service. You waited 30 minutes to just talk to a human. Then you went on hold. Then they transferred you and waited another 30 minutes Read More…
Crystal Pepsi Might Be Coming Back!
Last week I wrote about some drinks that need to be resurrected, and one of them was Crystal Pepsi. Well apparently a guy named Kevin Strahle decided to go on a personal crusade to get Crystal Pepsi back and he appears to have succeeded. Be warned that the YouTube video is somewhat graphic, Read More…
Breaking News–CVS Acquires Target Pharmacies
Okay well here’s some crazy ass news to start off the week. Target has sold their pharmacy business to CVS and their 1700 pharmacies will be rebranded as CVS. They also will convert their 80 clinic locations to MinuteClinics. Just when you thought there was no one else for CVS to acquire (Longs Read More…
Sunday Soapbox–Fake Service Animals
The story below was sent to Publix by a woman who was upset because she was confronted about having her dog in the store. The letter was posted on a great Facebook site, “Entitlement Is Still A Disease“, which I highly urge you to check out. It features stories from whiny customers Read More…
The 5 Most Baffling Product Recalls of All Time
We get product recalls on a weekly basis. Most of the time they seem to be private label items, which is surprising to me because I remember at Longs they had a very thorough testing program (in fact, I believe one person was responsible for all of them) to make sure the product Read More…
A Delayed Flight for A Good Reason
So after a crazy mom at Walmart telling her son to hit another woman in the face, it’s time for a GOOD customer story again. Here’s one about an airline (not usually famous for good customer service) did the right thing for a customer even though it might impact their business. Read More…
How Not To Teach A Child To Behave in A Store
You hear a lot about “Shoppers of Walmart” and this is a sad commentary on how bad some people can be. The highlight (well, lowlight) of these videos is when the mom actually tells her young son to hit the lady she’s fighting in the face. Great lesson for an 8 year old! Read More…
Prankster Replaces Pet Names With New Labels In Local Pet Store
So there was a guy who made some creative labels for wines in a wine store, and it appears he made have changed jobs and works in a pet store now. More likely, there’s 2 people out there with a great sense of humor. I think I’ve seen a lot of fish Read More…