Recently having transferred from a 24-hour store to one that closes at 10 pm, it reminded me of the many times I’ve had to wait for a last-minute customer before closing the store. I remember one in particular that ALWAYS came in 10 minutes before closing and then took her sweet time making decisions about Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
6 Management Lessons That Everyone Should Know
These are all pretty good. Although I disagree with #3. You should always let your boss have the LAST word. They have earned it, and it will make them happier. A happy boss=a happy you.
The Robot Doctor Will See You Now
You can now go into some drug stores and get treated for an illness by someone who could be thousands of miles away. Rite-Aid is putting in telemedicine kiosks, where you are diagnosed by a nurse or doctor somewhere else via video and telemetry from devices in the kiosk. CVS has Read More…
Walmart ending overnight hours at some locations
Wal-Mart is starting to change the hours on several of their 24-hour stores, supposedly to make it easier for the overnight staff to stock the shelves and improve their store conditions, but as the author of this article theorizes, it’s probably more about saving payroll dollars, especially in light of them having Read More…
13 Things You Might Not Know About Costco
Costco is highly regarded as one of the best places to work in retail, despite being publicly traded. Not having a large family to feed, I’ve never felt the need to get a membership there but have visited on occasion. They are known as a good employer in the retail industry and their Read More…
These Real Business Names Are Incredibly Punny
Another great batch of creative names for businesses. Surelock Homes!! I love it. It’s a mystery how they thought of that one. I almost want to open a business just so I could think up a creative name and make this list. Planet of the Grapes When you go inside and see the Read More…
Past Prime? The Great Disruptor Amazon Is In Danger Of Being Disrupted
Here’s an interesting article from Forbes, the author feels that Amazon has peaked and that customers are rediscovering “stores” (i.e. brick and mortar.) I guess it’s the natural cycle of companies to hit a brick wall in terms of annual growth and ways to expand, but personally I think Amazon will Read More…
Sunday Soapbox–Cell Phone Users
When you go to the movies there are multiple reminders to turn your cell phone off so you don’t disturb others. Unfortunately, there’s no such reminder in retail stores. The other day a lady parked herself in the middle of an aisle (with her kid in a stroller, completely blocking the aisle) and had Read More…
Maybe You Get Bad Customer Service Because You’re a Bad Customer
One of my favorite series was Justified, and there was a classic line spoken by Raylan Givens, the main character. He said, “If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day, you’re the asshole.“ Truer words were never spoken. Another Read More…
21 Tricks Stores Use to Control Your Brain
Here’s another list from Cracked.com, although I disagree with the reasons given for a few of them. My comments are in red under the ones I have issues with. We all know that, even with list in hand, the minute you walk into a store your plan goes to hell. There’s a reason Read More…