In my new position I am partly responsible for monitoring outdates at several stores. Since my company has been in the news a lot over the years for selling expired products (mainly baby formula and dairy) it is a huge focus in our company and gets audited by several people to make sure the stores are Read More…
Author: RetailGuy
I have worked in retail for over 40 years. I've seen the good, the bad, the ugly, and the completely unbelievable.
5 Stories That Will Change Your Opinion Of Famous Companies
These are all pretty interesting but of course the Target story caught my eye. While I enjoy shopping there and they seem to have fairly well-run stores, if you talk to someone that worked there in the past you will probably hear stories similar to the ones below. It seems to support Read More…
Forget About Christmas: Let’s Move On To Valentine’s Day And Easter!
Christmas is over so it’s time to move on! Valentine’s Day is right around the corner. Well, not really, but it is the next holiday from a retail standpoint, unless you count the champagne and noisemaker displays put out for New Years. There’s always some poor sucker who has to start setting the Read More…
The Worst Christmas Gifts
Having worked in a drug store most of my life, I’ve seen some things purchased for Christmas gifts that really took the cake. I fondly remember one time we were asked to wrap a carton of cigarettes as a gift. Nothing says “Happy Holidays!” more than some potential lung cancer. Of course there’s the ever Read More…
Throwback Thursday–Xmas Eve
Christmas Eve is upon us. While it’s still the busiest day of the year for most retailers, it’s nothing like it used to be, at least not in a drug store. Back in the day we’d have people lined up at the photo counter, buying cameras, watches, wallets, shavers and other last-minute gifts in addition Read More…
A Happy Holiday Customer Service Story
With the big day just a few days away, I thought I’d share a story about great customer service during the holidays. There are companies that go above and beyond to make someone happy and this one is a doozy. In another outstanding example of taking care of customers, Bungie Studios, one of the Read More…
Sunday Soapbox–Perceptions Vary
In my new position I work in multiple stores and I often find myself being approached by both managers and clerks to vent or air their opinions about their job and store. I usually try to stay neutral because it’s really none of my business but I’m always willing to listen because I know there’s Read More…
Karma Does Its Job Again
This is from a guy on Reddit. I edited it down a bit and there have been similar stories before but it’s always fun to read about Karma having a good day, especially when it’s the stupidity of people that earn it. My favorite tale of customer service Karma involves me working Read More…
Yes, There Are Even More Ridiculous Star Wars Tie-Ins.
Just when you thought you were safe, here’s even MORE Star Wars tie-ins that defy belief. The movie better be DAMN good after having to put up with this crap… Alright, Disney, we get it: There’s a new Star Wars film coming out. Star Wars:The Force Awakensopens in movie theaters around the world on Friday, December 18, Read More…
Why Worker-owned Publix is Walmart’s Biggest Nightmare
You probably haven’t heard of the fastest-growing grocery chain in America, but it’s Publix. They are mostly on the east coast so haven’t yet tried cracking the tough market in California. You don’t hear of many retailers being one of the top companies to work for, but they are. They are Read More…