![\"\"](\"http:\/\/www.picturesof.net\/_images_300\/Robot_Grocery_Cashier_Royalty_Free_Clipart_Picture_081007-023661-034042.jpg\")
<\/p>\n<\/p>\n
Recently Walgreens told their employees they no longer need to say “Be Well” after their interaction and are not required to say “Welcome to Walgreens” either. \u00a0 The writer of the article below, however, has a problem with them now encouraging employees to use customer’s names where possible, since he doesn’t want the clerk remembering him and asking, “So Mr. Smith, how did that Miralax work out for you?” \u00a0Quite honestly, there are a lot of people who DON’T want help or to be noticed while they’re in a drug store buying Preparation H or cold sore medicine.<\/p>\n
Requiring employees to use a certain dialogue has always been a sore spot for me. \u00a0 \u00a0Saying the same thing over and over again will become repetitive and not natural and definitely won’t sound the same the 100th time you say it in a day. \u00a0 \u00a0I had an employee who was great<\/span> at greeting people at the door with a cheerful “Welcome to CVS!” but by the end of the day even he sounded like it was forced and he didn’t really mean it.<\/p>\n I eat at Panda Express usually once a week (I know, it’s not healthy, but there are only so many food choices near my work…) and the employees there have a forced dialogue as well. \u00a0So even though I’ve been there hundreds of times and the same employees see me every time, they still ask “Would you like to sample something?” (No, I’m in a hurry and know your food already) \u00a0“Would you like an eggroll or wonton with your order?” (No, not today or any of the other 100 times you asked me) and “How about a large Pepsi?” (No, I’m getting the small since you give free refills and I’m not a moron.) \u00a0 \u00a0It would be so much nicer if they just said “The usual today? Two items with chow mein?”<\/p>\n So companies, please take note. \u00a0 Forcing employees to use a particular dialogue does not make them courteous and friendly, in fact if anything it does the opposite. \u00a0 Just tell them to greet the customer (Hi, good afternoon, how’s it going, what’s up?) in whatever way they wish, offer help in some way and thank them after the sale. And please, not “Have a nice day.” \u00a0Especially after they\u00a0buy a pack of condoms.<\/p>\n The day that one of your clerks, cashiers or pharmacists hails me by name and inquires about my shopping needs is the day I become a customer of CVS.<\/em><\/p>\n It’s not that I’m particularly furtive or easily embarrassed. Or that I don’t realize your employees often recognize regular patrons.<\/em><\/p>\nAn open letter to my neighborhood Walgreens<\/a>:<\/span><\/strong><\/em><\/h5>\n