{"id":1576,"date":"2016-01-15T09:40:37","date_gmt":"2016-01-15T17:40:37","guid":{"rendered":"http:\/\/re-tales.net\/?p=1576"},"modified":"2016-01-15T09:40:37","modified_gmt":"2016-01-15T17:40:37","slug":"21-of-the-best-customer-service-stories-ever","status":"publish","type":"post","link":"https:\/\/re-tales.net\/?p=1576","title":{"rendered":"21 of the Best Customer Service Stories Ever"},"content":{"rendered":"

Here’s a little something to restore your faith in humanity at the end of a long week. \u00a0Some of these I’ve posted before but most of them are new. \u00a0 My favorite is the guy who someone delivered toilet paper to in his stall on a train. \u00a0Now that’s personalized service.<\/p>\n

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1. LEGO<\/em><\/h4>\n

LEGO pieces seem to go missing all of the time, and they usually reappear embedded in the soft soles of your feet when you least expect it. But when 7-year-old Luka Apps of Highworth, Wiltshire, England, lost his Jay ZX minifig during a shopping trip, he wrote<\/a> LEGO to ask for a replacement:<\/em><\/p>\n

\u201cHello. My name is Luka and I am seven years old. with all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good. My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one. I promise I won\u2019t take him to the shop again if you can. Thank you.\u201d<\/em><\/p><\/blockquote>\n

Spoiler alert: Richard from LEGO Consumer Services sent him the Jay ZX minifig\u2014and a little something extra. Richard explained that his bosses wouldn\u2019t let him replace the minifig for free, but he decided to go over their heads:<\/em><\/p>\n

\u201cLuka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again. He told me to tell you, \u2018Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!\u201d<\/em><\/p><\/blockquote>\n

After getting the OK from \u201cSensei Wu,\u201d Richard upgraded Luka: \u201cYou will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight! Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.\u201d<\/em><\/p>\n

2. DELTA AIR LINES<\/em><\/h4>\n
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Mav, Wikimedia\u00a0Commons<\/a> \/\/\u00a0CC BY-SA 3.0<\/a><\/em><\/div>\n

In 2013, Jessie Frank was headed to Atlanta to pick her daughter up from diabetes summer camp. Unfortunately, a series of mechanical problems and weather delays caused Frank to miss her connecting flight. She found herself stuck on standby in Washington, D.C., with seven people ahead of her in line. Miraculously, the agent called her name, and an attendant\u2014who wasn’t in uniform\u2014met her at the doorway, helped her get her carry-on stowed, and located her seat.<\/em><\/p>\n

When the plane landed in Atlanta, the flight attendants made an announcement saying that they had the pleasure of serving a very special guest on the flight\u2014the CEO of Delta. That\u2019s when Frank realized the man who had helped her<\/a> was CEO Richard Anderson. He had given up his seat, in favor of sitting on a jump seat in the cockpit, so Frank could get to her daughter on time.<\/em><\/p>\n

3. RITZ-CARLTON, AMELIA ISLAND<\/em><\/h4>\n

If you\u2019re a parent, or if you were once a young child with a strong attachment to a special stuffed animal yourself, then you understand how positively devastating it can be when that toy goes missing. In 2012, Chris Hurn\u2019s family had just arrived home from a trip to the Ritz-Carlton in Amelia Island, Florida, when his young son realized that his stuffed giraffe, Joshie, was nowhere to be found. Trying to buy time, Hurn explained to his son that Joshie had just extended his vacation by a few days.<\/em><\/p>\n

Luckily, when the Hurns called the hotel, they were informed that the giraffe had indeed been discovered in the hotel laundry. To back up his fib, Hurn asked the Loss Prevention team to snap a picture of the stuffed animal sitting by the pool. The team did that and more, posing Joshie all over the hotel<\/a>\u2014getting a massage at the spa, chatting with a parrot, and even driving a golf cart. Joshie, the pictures, and a bunch of Ritz-Carlton goodies arrived in the mail a few days after the phone call.<\/em><\/p>\n

4. KROGER<\/em><\/h4>\n
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Jonesdr77, Wikimedia\u00a0Commons<\/a> \/\/\u00a0CC BY-SA 3.0<\/a><\/em><\/div>\n

While waiting on a prescription at Kroger in Suwanee, Georgia, April Villada and her young daughter were chatting about the possibility of monsters under the bed in her new big-girl room\u2014a great concern for many youngsters, of course. Villada was called to pick up the Rx and was surprised when the pharmacist handed her a spray bottle<\/a>, in addition to the prescribed medication. It was a \u201ccustom potion,\u201d complete with an official pharmacy label and directions, that would keep monsters away if sprayed once a day. In a Facebook post<\/a>, Villada called the token “such a brilliant idea and so very thoughtful!”<\/em><\/p>\n

5. MARRIOTT<\/em><\/h4>\n

You\u2019ve heard of giving the shirt off of your back, but how about the pants off of your legs? That\u2019s what happened<\/a> several years ago when a customer in Mississauga, Ontario, Canada, packed the wrong black pants for a business meeting. About 10 minutes before his meeting, the customer realized that the black pants he packed were actually his wife\u2019s. Panicked, he ran down to the front desk to ask if there were any extra pants in the lost and found. There weren\u2019t\u2014but the associate working at the front desk just happened to be the customer\u2019s exact size. The associate changed into the casual pants he had with him and let the customer borrow his uniform pants.<\/em><\/p>\n

6. NETFLIX<\/em><\/h4>\n
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Coolcaesar via WikimediaCommons \/\/CC BY-SA 3.0<\/a><\/em><\/div>\n

If you\u2019ve ever been in a \u201cclick to chat\u201d experience with a company, you\u2019ll know it can often be painfully scripted. But Netflix seems to have given their customer service representatives quite a bit of leeway\u2014and users have noticed. Here\u2019s a screenshot<\/a> of a conversation with \u201cCpt. Mike of the good ship Netflix,\u201d who took a simple request to fix a stalled episode ofParks and Rec and transformed it into a fun interaction.<\/em><\/p>\n

7. VIRGIN TRAINS<\/em><\/h4>\n

About a year ago, Adam Greenwood was traveling on Virgin Trains when nature called. He realized, too late, that there was no toilet paper in his bathroom stall. Naturally, he whipped his phone out and tweeted about his dilemma, presumably to be funny. Virgin Trains noticed, and a representative delivered toilet paper to him post haste.<\/em><\/p>\n