{"id":108,"date":"2015-01-15T16:42:27","date_gmt":"2015-01-16T00:42:27","guid":{"rendered":"http:\/\/re-tales.net\/?page_id=108"},"modified":"2015-02-12T20:41:07","modified_gmt":"2015-02-13T04:41:07","slug":"subscriber-stories","status":"publish","type":"page","link":"https:\/\/re-tales.net\/?page_id=108","title":{"rendered":"Subscriber Stories"},"content":{"rendered":"

\"john-crazy-customer2\"<\/a><\/p>\n

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Can You Please Give Me The Name of the Item?\u00a0<\/strong><\/p>\n

from subscriber\u00a0Karl<\/em><\/p>\n

Today, well a pretty good day at work , just a few people who can\u2019t seem to find the proper name for the item they are looking for\u2026..<\/p>\n

\u201cI\u2019m looking for the things that you take and put in binders, you know the ones with the holes in them so things wont fall out, I get them here all the time\u2026(as I stand there with a blank look on my face, not having a clue what the hell he wants) Customer says never mind, I\u2019ll find some one else that knows what I’m\u00a0talking about! (I felt like saying sir , I don\u2019t think you know what you\u2019re talking about!)\u201d<\/p>\n

WOW, well if i did know what item you were looking for, \u00a0I wouldn’t\u00a0be standing here trying to figure out which one of the 77,000 products I carry is the right one for you, you get them here all the time, but you can\u2019t remember the name! Just a FYI there is no one on Earth that could surmise what you need from your half ass description.<\/p>\n

Second case even better , I guess I’m\u00a0supposed to read minds in retail as well, I have an idea , before you come in try to write down what you\u2019re looking for , even better look around for the old package and write down the name of the product. If its INK , I have a great idea , look in the printer , look at the cartridge and read the number off the top, that will match the number on the box example HP 56 Black cartridge acutely says 56 on the box \u2026\u2026wow who would have ever guessed it, and to think that would work better than , \u201cI have an HP printer, well it\u2019s also a scanner, and I got it here a year ago\u201d That narrows the selection down to about 50 different cartridges\u2026\u2026<\/p>\n

I\u2019m always here to help the customer, but shouldn’t the customer help them selves a little bit, I mean some people come in here and you seriously have to question how they managed to get up get dressed and drive here without help\u2026..<\/p>\n

Example \u201cHi , I\u2019m looking for an HP 56 Black cartridge\u201d, Let me help you find that, Here it is , \u201cThank you\u201d \u2026\u2026..have a good day \u2026<\/p>\n

Is This Lane Open? \u00a0 YES!!<\/strong><\/p>\n

from subscriber\u00a0Karl<\/em><\/p>\n

I must get the question at least 20-40 times a day. What would be your first hint? Hmmmm maybe the checkstand light that has a box on top of a pole with a sign saying open with a light shining through\u2026..or could it be the cashier that is staring at you while you try to figure it out, come on people , it\u2019s just like a market , you walk in, get what you want , go to the front, look for the light that is on and get in line\u2026..lol It\u2019s just that simple.<\/p>\n

I Spend\u00a0Thousands of Dollars Here!!<\/strong><\/p>\n

from subscriber\u00a0Karl<\/em><\/p>\n

\u00a0 \u00a0 \u00a0It amazes me how many times a week I hear this statement come out of a customer\u2019s mouth. \u00a0Mind you that I don\u2019t recognize the customer and I would guess if you did really spend\u00a0thousands of dollars in here every week, I might remember your face. \u00a0(I do the books and run the store.)<\/div>\n
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\u00a0 \u00a0 \u00a0I understand that all customer’s wallets are hurting , but do you really think that phrase is gonna hit the OK\u00a0button and the manager is going to some how say \u201cSure no problem, I\u2019ll take back your 6 month old printer and give you a new one!\u201d<\/div>\n
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\u00a0 \u00a0 \u00a0I just think its funny that if the shoe was on the other foot that there would be no way in hell that you would do that for me if I walked in your store and said \u201cTake this back, it hasn’t\u00a0\u00a0worked since the day I got it (That’s why you \u00a0used if for 6 months. \u00a0Excuse me but if I buy something that\u00a0doesn’t\u00a0work, you’re going to\u00a0see me back the same or next day.) \u00a0I spend thousands in here!<\/strong> (Yeah let\u2019s go check on that , hmmmm funny, the only transaction I can find from you is this one from 1\/2 a year ago!) You not going to take it back! You don\u2019t stand behind your products! (umm NO! the manufacturer does! \u00a0 You know the company giving you the 1 year warranty.) \u00a0 I\u2019ll never buy from here again! (Please don\u2019t , I\u2019m losing money with your six month old return , little thing called NO MARGIN in electronics!)<\/div>\n
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\u00a0 \u00a0 \u00a0The best is when you walk in as a customer with a return or a problem and start out with telling me what I\u2019m going to do for you and not asking what I can do for you\u2026..there’s a big difference , one shows an entitlement the other shows a partnership between the customer and the manager to solve the problem, Guess which one works out better?<\/div>\n
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Just a little advice from a General Manager, \u00a0I am here to help the customer, but not kiss the customers ass. \u00a0I\u2019m also here to protect the company assets and prevent loss. \u00a0I do have the power to help you but not give the store away for free. Thats how Circuit City went under! No margin + Sure we’ll take it back whenever + Bad economy = Closed doors!<\/div>\n
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A little\u00a0insight\u00a0as to what happens to your 6 month old printer after I take it back. \u00a0 It goes in the trash and we EAT IT, that\u2019s right, the manufacturer puts the same rules in place for us as we do for the customer, 14 \u2013 30 days on the return. So you have to ask yourself how we overcome this– it’s simple, \u00a0we raise the price \u00a02 bucks across the country, sell 75 units and make it up.<\/div>\n
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At the end of the day , what blows my mind is the sense of entitlement that a business\u00a0 customer has to walk in and expect me to do what they themselves would not do at their own business\u2026.<\/div>\n
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Take This Coffee and Shove It!<\/strong><\/div>\n
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from subscriber\u00a0Greg<\/em><\/div>\n
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Back when I worked for a now defunct grocery chain we used to put out coffee and some cookies from our bakery for the customers in the morning. \u00a0There was this one older guy who came in like clockwork every day and drank a couple cups and ate a LOT of the cookies but never bought anything. \u00a0It was like part of his morning routine.<\/div>\n
\u00a0 \u00a0 \u00a0 So this one day he comes in and starts complaining that the coffee doesn’t taste right. \u00a0I try a cup and it tastes fine but he insists we make another pot. \u00a0I politely tell him we only put out one pot per day as a FREE service to our customers, to which he says I’m a customer, you have to satisfy him. \u00a0(I’m thinking, no, you’re not a customer, you’re a freeloader.) \u00a0I then said “Sir, this is complimentary coffee. \u00a0If you don’t like it, you don’t have to drink it as you aren’t paying for anything. \u00a0You can’t complain about something that’s free.”<\/div>\n
\u00a0 \u00a0 \u00a0At this point he takes the cup he was drinking and chucks it at me. \u00a0Luckily most of it spilled before it hit me. \u00a0I call my manager over and explain what happened and she tells the guy to LEAVE THE STORE AND NEVER COME BACK. \u00a0 \u00a0He was pissed and threatened to call corporate but she said “You go right ahead.” \u00a0He never did and she was my hero for backing me up. \u00a0 Sometimes the customer IS wrong.<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

  Can You Please Give Me The Name of the Item?\u00a0 from subscriber\u00a0Karl Today, well a pretty good day at work , just a few people who can\u2019t seem to find the proper name for the item they are looking for\u2026.. \u201cI\u2019m looking for the things that you take and put in binders, you know Read More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/re-tales.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=108"}],"version-history":[{"count":6,"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":343,"href":"https:\/\/re-tales.net\/index.php?rest_route=\/wp\/v2\/pages\/108\/revisions\/343"}],"wp:attachment":[{"href":"https:\/\/re-tales.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}