{"id":1860,"date":"2016-05-04T07:13:37","date_gmt":"2016-05-04T14:13:37","guid":{"rendered":"http:\/\/re-tales.net\/?p=1860"},"modified":"2016-05-04T07:13:37","modified_gmt":"2016-05-04T14:13:37","slug":"you-may-never-have-to-walk-into-a-cvs-store-again","status":"publish","type":"post","link":"http:\/\/re-tales.net\/?p=1860","title":{"rendered":"You May Never Have To Walk Into A CVS Store Again"},"content":{"rendered":"
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So according to this article from USA Today, this will be rolled out to virtually all CVS stores by the end of the year. \u00a0So on the saving labor side, there won’t be a cashier needed to greet or ring as many people out, since many will just be picking up things outside and will have already paid online. \u00a0On the not saving labor side, this means that the employees will be doing the shopping for our customers now so they’ll have even less time to actually stock the shelves. \u00a0 \u00a0I wonder how this will affect the surveys that ask “Were you greeted? Were you offered help? \u00a0and so on.<\/p>\n

I\u00a0can envision so many problems with this:<\/p>\n

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  1. Customer orders something online and pays for it but due to shrink\/bad inventory accounting etc. the item is not in stock when the employee goes to find it. \u00a0Can they take it off the order or what?<\/li>\n
  2. Order gets mispicked by the same employees who can’t stock items in the correct spot on the shelf in the first place. \u00a0 After all, Planters Unsalted Peanuts are right next to and look almost exactly like the salted version. \u00a0Customer gets home, finds the wrong item and then are steamed they have to go back, much like getting the wrong item at the drive-thru in McDonalds.<\/li>\n
  3. One employee calls out sick so there’s only one employee left in the store, and that person is unable to fill an order and\/or go outside to the curb to deliver it. \u00a0Customer gets tired of waiting outside so just drives through the front door.<\/li>\n
  4. Customer gets to the curb and remembers “Oh, I forgot the condoms, can you run back in and get me some?”<\/li>\n<\/ol>\n

    On the plus side:<\/p>\n

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    1. Shoplifting will be reduced with less customers coming in, although not really because the shoplifters are going to come in regardless and now there will be employees outside of the building freeing them up to steal more.<\/li>\n
    2. Less customers bringing non-service dogs and screaming children in the store. \u00a0Keep the rugrats in the car! \u00a0YAY!<\/li>\n
    3. Less customers asking “Where is your toothpaste?” while they’re standing in the toothpaste aisle.<\/li>\n
    4. Opportunity for upsells at the car “Would you like your windshield cleaned for another $1.99?”<\/li>\n<\/ol>\n

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      CVS Health is introducing a curbside pickup service accessible through its mobile app allowing customers to order most items using a mobile app and get their order delivered to their vehicle when they drive up to the store.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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